Privacy Policy

Last Updated: 2025/02/24

1. Introduction

TWOGETHR DIGITAL PLATFORMS (referred to as "we," "us," "our," or "Twogethr") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use the Twogethr mobile application and related services (collectively, the "App").

2. Information We Collect

We collect the following types of information:

  • Account Information: When you create an account, we may collect your email address and a chosen username (which should not contain your real name or other directly identifying information). We may also collect your age during account creation.
  • Profile Information: You may choose to provide additional information for your profile, such as your relationship status.
  • Usage Data: We collect information about how you use the App, such as:
    • Features you interact with (e.g., Movie Swiping, Feeling Ping, Memory Vault).
    • Your preferences (e.g., movie and music preferences indicated through swiping and selections).
    • Technical information, including device type, operating system, app version, and IP address (anonymized where possible).
  • Memory Vault Content: We store the text-based entries you choose to input into the Memory Vault feature.

3. How We Use Your Information

We use your information for the following purposes:

  • Providing and Maintaining the App: To operate the App, provide features, personalize your experience, and ensure the App functions correctly.
  • Account Management: To manage your user account, including registration, login, and password recovery.
  • Feature Functionality: To enable the core features of the App, such as movie swiping, music discovery, feeling pings, and the Memory Vault.
  • Personalization: To personalize your experience, such as suggesting movies or music based on your preferences.
  • App Improvement: To analyze usage data to understand how users interact with the App and improve its functionality, design, and user experience. This data is generally used in an aggregated and anonymized form.
  • Customer Support: To respond to your inquiries and provide support.
  • Safety and Security: To ensure the safety and security of the App and our users, including preventing misuse and addressing potential issues.

4. Disclosure of Your Information

We may disclose your information in the following limited circumstances:

  • Service Providers: We may share information with third-party service providers who assist us in operating the App, such as hosting providers, analytics providers, and customer support services. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
  • Legal Compliance: We may disclose information if required to do so by law, legal process, or government request, or to protect our rights, property, or safety, or the rights, property, or safety of others.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our App of any such change in ownership or control of your personal information.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:

  • Encryption: We use encryption to protect data in transit and at rest.
  • Secure Storage: We store your information on secure servers with appropriate physical and technical safeguards.
  • Access Controls: Access to your personal information is limited to authorized personnel who need it to perform their jobs.

However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We will retain your personal information for as long as your account is active and as needed to provide you services. We may also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Following account deletion, we may retain anonymized and aggregated usage data for analytical purposes.

7. Children's Privacy

Twogethr is intended for users who are 16 years of age and older. If we become aware that we have collected personal information from a child under 16 without verifiable parental consent, we will take steps to delete that information as soon as possible. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.

8. International Data Transfer

If your information is transferred, stored, or processed outside of Australia, we will take reasonable steps to ensure that your personal information is protected in accordance with Australian privacy laws.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our App and updating the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the App after the posting of changes constitutes your acceptance of such changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at [email protected].